Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Safe to say we’re still waiting. Re: TNT Activation. The engineer completed what he needed to do at the new cabinet and exchange this morning, I received text messag. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. I was recently told that fibre is now available in my area. My original order was cancelled for no reason. BT outages reported in the last 24 hours. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. The situation described above is what recently. Subscribe to this Topic's RSS Feed;. Router has more or less given up in Broadband connection 30-06-2023; New build activation problem in Broadband activation 26-06-2023; Previous provider preventing activation of account. Here's how to sign in on your BT TV device (e. Changed my broadband over from Sky to BT, sky worked fine. All four TNT Sports channels, £1/month for three months. However by restarting the O. BT broadband and Sport from £1 a month for 3 months. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. . Once completed, a member of the team will be happy to look into this for you. Full fibre 500 activation. Digital adapter problem. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. 3. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Hi Guys Currently having a nightmare of a time trying to get my BT Infinity activated. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. According. . The engineer came and there was no issues raised however the activation did not occur. Select Activate on BT Virus Protect. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. Unfortunately that not happened, later was calls etc, I was told that I will get update on 15th of October, but that not happen either. Check the broadband cable. Placed the order online and was told the engineer's visit would be the 14th Jun. We are so annoyed. Order 13th Auguest for a line install and act. You should not have contacted Sky to cancel, BT (or any ISP) would have handled that. BT Halo. Activating your Sky Broadband. Automatic Compensation. Watch our short video guides or follow our step by step instructions. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. Openreach are now saying that there is an. If we can’t activate your broadband remotely, we’ll book an engineer to install your line. g. 99 per month for months4-24 24 month contract. We don't no when you will be activated. Again, that never happened. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). My installation date was 26th October and fair enough the openreach engineer turned up and installed me a new line and box ready for connec. UK BT or EE subscribers only. Change the playing field, expect problems. But she decided to move to BT Fibre 1. . We'll provide you with one Wi-Fi disc to extend your wi-fi connection. YouView from BT; BT Sport on TV, Online player or App;. TV Content including BT Sport. However a bit confussed regarding my broadband activation date in the e-mail they sent last Thurs it stated "What Next?Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. I have been trying to activate the BTsports app since it was launched without success. First, please check that the broadband cable is probably connected to your Smart Hub 2. During the current promotion (November 2023) BT is also offering any Xbox users who choose the Full Fibre 500 and Full Fibre 900 packages an Xbox Game Pass Ultimate from six to 12. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. I'm sure they are working hard to find out why, but the most infuriating part is for the past 2 months hearing: Get ready your broadband will be activate tomorrow (and it isnt) - multiple times. The original switch date was 5th July all the equipment arrived on time and I set it up in preparation for the activation. Hi. Do you have an enquiry about a fault you’ve already reported to BT? Step 2. Activation was supposed to be yesterday (11th Sept). BT. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. Welcome to Hybrid Connect. Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Re: Broadband Activation Delayed - Latest. This will help to keep you safe while browsing online. 0800 587 4787Activate Work Mode and Game Mode. If not, select the Manage button for TV and Sport (if you see it). I honestly don't want to waste time writing about my experience with BT so far, but I'd like to say that I'm totally dissatisfied with the service received so far; there needs to be more transparency and fewer games. Great all round service from BT and Sky. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. Activation Day - Still no internet or dial tone. 2. Fix a problem Fix broadband problems Broadband and wi-fi Improve your internet connection, whether it’s slow or you can’t connect. BT however has failed too, our landline is working but our broadband is not. Received TV box, hub and told that phone line was active. More options. . 99. . Activation date given 15th December. Activation was set to be on the 19th. Not able to tell me what the issue is or when it will be fixed. Switched from BT to Plusnet, activation day today 19th May. Sounds very odd, e. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. A master socket is the main socket for the phone line in your home, not an extension socket. Learn about BT Sport, available with Broadband. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. . ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. Since then there has been a series of problems including routing errors, cable work. There is delayed activation of your broadband or landline service. 4G Home Broadband - 30Mb. YouView from BT; TNT Sports on TV, Online player or App; TV Content including TNT Sports; Home phone & Mobile. It seems that storm francis has managed to do some damage which resulted in us loosing the landline as well as the broadband. Pay only £1/month for the first three months of your broadband and TV package, then just £50. Activation date. BritBox is an on-demand streaming service for UK TV boxsets. BT Virus Protect is a free anti-virus app for BT Broadband customers, keeping Android phones and tablets safe from viruses, spyware and other malware, using the latest anti-theft features. TalkTalk. . A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. . You can set up your broadband at any time, but it won't start working until your home has been activated. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. “You are experiencing broadband connectivity issues, please go to Settings > Setup > Network to check your setup”. Problem. 1. Dialling the 08005874787 number some on here suggest. So I signed up to BT infinity, as BT have all the lines. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. . “You can't watch TV at the moment as there is a connectivity problem”. Ensure that your BT Business Broadband service activation date has passed. All our broadband hubs have the latest technology installed to give you the best possible connection. I know Sky was connected in the house previously. I had an activation date of Apr 26th, but there is no connection. Not getting broadband speed that BT promised? Problems with BT phone and broadband. You should be able to contact BT via this page here: Contact BT | Call us or chat online | BT Help. Option 2. Enter postcode to see availability. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. . If an engineer is not required, your service will begin operating before midnight on the day of activation. 20 Nov 2023 04:11 PM. Check if there are any temporary issues that are affecting service near you. We moved from Sky to BT after they failed to activate our broadband. BT. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. I have tried to order Broadband only connection from BT. Until today I paid for Sky ADSL2+ broadband for her. I am currently in the process of switching from BT to Sky. I followed the steps that came with the equipment, but th. com over the next 3 months though - offers come up frequently, and there's no rush to move straight away. . Annual price changes and terms apply. When I look under my products TNT appears on my main account but there is no 'activate' option. Or there might be a problem with your broadband. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. . BT Sport on TV, Online player or App. 1. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Xbox Game Pass Ultimate on BT 1. On the day of activation, connect your new router to the master phone socket. My activation date for Infinity 1 was Monday of this week. BT Virus Protect app. . Hi, I recently switched to BT Fibre and TV, upgrading from my old sky ADSL broadband to FTTC. My broadband and phone was supposed to activate 4th April. Prime Video is available on all current 4K recordable, recordable and non-recordable TV boxes. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. I'd recommend unplugging your router or switching it off until we've confirmed your broadband's ready to use, because plugging it in too early can occasionally cause problems with the router automatically finding the right details to connect to the internet. If this doesn't work check the status of the lights (see below). My 'live' date is tomorrow. Received notification that landline has switched but nothing on broadband. It means we can do a better job for you and the nation, both now and in the future. They have no clue about my order until I called them on 15/06. Let us know your problem so that we can get you back up and running. I got the 12 month pass offer that I redeemed. Announcements, Guides & Community Updates; The Lounge; BT. My Sky Fibre went off this morning dead on 8am, so changed routers over and my BT hub is just displaying the orange light. The letter also stated that "Your broa. The status will change to Manage; Select Manage to start installing BT Virus Protect on your device;. Never had issues before (with Plusnet or BT before that). 4. You must activate your card within the period advised by the party who provided you with your card. If you have an older recordable TV box, which looks like the one below, it won't have access to the Prime Video app. Home setup, Wi-Fi & network discussions. Hi all, I've just moved house and have had my BT phone and broadband transferred to the new house. . Re: Activation Date/BT already a nightmare. Broadband service has been satisfactory since my connection on 17 Aug. At around 11am the internet went off (solid orange light) assumed this was normal and would be back on before midnight. that shouldn't be an issue (having just performed a speed test here, on a different. Re: Activation Date/BT already a nightmare. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Business; Find a store Network Status Checker Mobile Mobile PhonesHello I'm sorry to hear you have cancelled your order. My phone line activated as expected, but not the broadband. Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. My engineer visit and activation date was scheduled for 26/7/23. Connect to our 4G mobile network for browsing, streaming and downloading. Hi Everyone, I recently switched from Orange to BT as I was having an issue with my broadband that Orange were far from helpful about. Last Thursday my mobile phone rang and it was a BT engineer who wan. Moving home. Prices and TNT Sports content subject to change at any time. Pay nothing until Spring 2024. It goes up to 25x faster than our standard fibre. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. broadband activation has been delayed for 2 weeks. Then after that, pushed to the 27th. BT Help is the place to come for support with all your BT products and services. If you haven’t got an account click the ‘Sign up’ button. Yesterday was my activation day but from yesterday my router is flashing pink light and I don’t know what’s the problem. However, it's. Sky told BT the number had been reallocated - migration denied. Step by Step instructions. SIM only for phones; SIM only for tablets; Pay as you go SIMsSo I have moved house and signed up to Infinity 1 with calls. If you fail to activate your card within this period, the card will be cancelled, and you will not be. Until today I paid for Sky ADSL2+ broadband for her. Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. Check if there are any temporary issues that are affecting service near you. Choose a category. Those fees aside, there’s no upfront charge for. Activation date given 15th December. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. I called bt again and was promised it would be on by. Payment by Direct Debit. Activation has not worked. g. Set up or manage your direct debit. The Openreach database is primarily attatched to a phone number, that is their USO. im a new customer switched from SKY (150M FTTP) and ordered the 500M fiber on Mar 15 ish. If you don’t want to set up your move online, you can also contact them over the phone by calling the BT moving home team on 0800 783 0235. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. Registered: 21-04-2017. There seems to be a lot of issues with broadband provision, where people have selected the Digital Voice option. . I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. Announcements. Its now the next morning an. I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delivery and activation will still be made tommorow, activation Friday, I was annoyed but got over it. Broadband activation issue. I have today had my full fibre 500 installed after being with sky for 4 years and recieving terrible speeds on there super fast broadband. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Shortly afterwards i received the reward card and it stated on there to await the activation code. To check your mobile signal status, use the EE coverage and network checker. Find out how to activate your SIM, fix common problems and get the most out of your phoneGot total broadband and phone installed yesterday, engineer came round, fixed the line, postie turned up with the hub. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. . I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. An irritating new glitch has. OR. Why am I having problems adding BT Virus Protect to. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. If you need any further help please let us know. Openreach FTTP became available to order a month ago. 18+ See T&Cs*. I'm not. I live in Hawksworth just in the outskirts of horsforth. Nothing happened. BT Sport app. So I signed up to BT infinity, as BT have all the lines. For the home; For business and public sector. . Zen to solve that put the phone line through. BT are supposed to activate my home broadband on 15/06 . #1. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. Annual price changes and terms apply. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Blue Light. With fibre all the way to your home, no copper cables. Chat is available between 7am and 10:45pm, 7 days a week. This activation date was then missed with BT customer services say there had been a. Browse . One is normally enough but we can send up to two more discs to cover your home. The box is around 13cm x 11cm x 2. Email. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Scam Alert: Phishing email pretending to come from BT Billing - 15/12/2020. Plusnet Perks. Came online to check my bt account to see what it was saying and. Full Fibre 900 Install. I have spend several hours and phone call conversations during the past few days trying to establish why my Infinity broadband activation keeps being delayed. Options. He gives me a rout. Technician: No extra cost – If QuickStart’s unavailable. No, the big problem with it is that the phone doesn’t work if your broadband doesn’t, which also means that, unlike all previous sorts of landline, it won’t work during a power cut. To change the activation or start date for your order, please use Chat (during office hours) on the Track your order page. Activation date was set for 7th of October. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. . The sales person said he will make the new order. 24 month contract. My broadband was due for activation today and I was advised to restart the ONT at midnight Monday. It shows you have a light signal so Openreach have completed their work. Months passed and i forgot about the activation code i was waiting for and then tried to use the card in December. If you’d rather speak to a human, you can use the live chat feature on the BT website or call 0800 800 150. 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. I was recently told that fibre is now available in my area. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. Signed up 2 weeks ago and activation was today. Then it was pushed to the 20th. Re: Activate Discovery plus. My activation date was the by midnight on the 21st but never happened. TNT Sports on Sky TV with BT broadband. From the UK: 0800 800 150 (free from landlines, mobile costs may vary) Lines are open from 8am-9pm UK time on Monday-Friday, then 8am-8am UK time on weekends and UK bank holidays. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. In most cases we can switch on your broadband without you needing to be home. However, sometimes these. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. We ordered the BT infinity 1 package. Re: Activating TNT sports on BT. BT however has failed too, our landline is working but our broadband is not. Buy this deal See all BT deals. Scroll down to ‘Use your extras, at no extra cost’ and click ‘Manage your extras’. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. New 24-month BT Broadband and BT TV contracts required. Until today I paid for Sky ADSL2+ broadband for her. Installation of a landline and broadband installation takes approximately 14 days. We left BT last month, changed to TalkTalk, realised we'd made a mistake and arranged to switch back. . You can follow the status of your broadband activation by tracking your order online, or via the My BT App. A SIM arrived on Friday (5 days after the initial order). com and include your BT ID and BT account number in the email. I ordered BT fibre broadband on 21st October, I was told my activation date would be 4th November. Changing your activation or start date. If this doesn't help for quick fixes to common issues head over to our broadband connectivity pageRe: Delayed and delayed activation. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Home phone including Digital Voice; BT. Hi I moved to a new house with planned service activation for 30. Once completed you could have requested a new phone number. Subscribe to this Topic's RSS Feed; Mark Topic as New. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. I ordered BT fibre broadband to my new address on 5/7/23. Broadband service has been satisfactory since my connection on 17 Aug. Openreach are short of staff this time of the year, with people on leave. Set it up and waited for it to be activated, all last night and this morning nothing but a flashing orange light. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. How to install your broadband, fix connection issues, improve your speed and more. He gives me a rout. . 2020 but since then my broadband is still inactive. Just signed up to Infinity coming over from Sky regular Broadband. . . Then after that, pushed to the 27th. Still no help; Options. You may need to use the. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Ope. This is annoying as my husband is a gaming YouTuber so he needs to be online to play the games. It’s your call. 2. I received email and text on 20th that my order has been completed and broadband and digital voice has been activated. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. This would have been shown on the notes part of that page you displayed. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. . Today is 12th of September We are still without Internet. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. However, I am curious as to a reason. Missed engineer appointments - multiple times. . If same thing happens to me I will just cancel straight away. Find out what the lights mean on your BT Business hub. Only BT Complete Wi-Fi gives you reliable wi-fi in every room or £100 money-back guarantee. We set up the hub and waited all day,. BT order tracker says service was activated on 1 July, but also an alert apologising for delay to 6th (due to network install delay) and saying a 'specialist team' was working on it. Repair is delayed after your broadband or landline stops working. Started the process of upgrading from my fixed 2meg connection to BT Max last Thurs. To find out which speed is right for you, see our Cheap Broadband guide. I bought two new Advanced Digital Home. So, reading other posts, I am not alone with my recent activation issues. Download the My BT app >. Thanks, Viki. Hi All I was wondering if someone could shed light on what could be going on here. I have received my Sky puck and been given an activation date of 29th November 2023. Does anyone know what we can do? We. There are also a range of technical support services available on. Upgrade to Complete Wi-Fi. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. Terms apply. com & Community; Broadband. 0 Ratings. The problem I have is that I cant activate my BT ID. Openreach deal with all providers apart from Virgin Media, who have their own. . Thanks for posting and welcome to the forum I'm really sorry to hear of the problems that you both had with your BT broadband activation orders. One email in the morning to confirm that im being connected. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen.